There are a number of reasons why you might not be able to login to Template Central:
- I did not receive a welcome email
- I cannot login, am getting bounced back to the login screen, or am getting a "Session Expired" error message when I try to login (Cookies Issues)
- The requested URL was not found
- I just signed-up, but it's not letting me login
I did not receive a welcome email
We require a working email address to send you your login activation details. These are sent immediately when you sign up. If you have not received them, sign-up again or contact us.
I cannot login, am getting bounced back to the login screen, or am getting a "Session Expired" error message when I try to login
If you are a member or subscriber and are having problems logging in, you will need to enable cookies on your browser. Here's how to do it:
Internet Explorer 6.x
Select "Tools | Internet Options..." from the main menu.
Change to the "Privacy" tab
Click "Advanced..."
For "First-party Cookies" select: "Accept"
For "Third-party Cookies" select: "Accept"
Click "OK"
Click "OK" again.
Make sure to check the box to "Always allow session cookies". If you are still receiving the "session expired" message, go to the "privacy" tab again, in the bottom area it says "Websites". Click the bottom button that says "Edit". Then click the button "Remove All" (or you could just find MP3DownloadHQ.com in the big box and remove that one). When you are done, click "OK".
Internet Explorer 5.x
Select "Tools | Internet Options..." from the main menu.
Change to the "Security" tab
Click "Custom Level..."
Scroll down to the "Cookies" section.
To enable: Set "Allow cookie that are stored on your computer" to "Enable" Set "Allow per-session cookies" to "Enable"
To disable: Set "Allow cookie that are stored on your computer" to "Disable" Set "Allow per-session cookies" to "Disable"
To get a prompt: Set "Allow cookie that are stored on your computer" to "Prompt" Set "Allow per-session cookies" to "Prompt"
Click "OK"
Internet Explorer 4.x
Select "View | Internet Options..." from the main menu.
Change to the "Security" tab.
Select "Custom" and click "Settings..."
Scroll down to the "Security" section.
To enable: Select "Always accept cookies"
To disable: Select "Disable all cookie use"
To get a prompt: Select "Prompt before accepting cookies"
Click "OK"
Netscape Communicator 6.x
Select "Edit | Preferences..." from the main menu.
Select "Privacy and Security | Cookies"
To enable: Select "Accept all cookies" or "Accept only cookies that get sent back to the originating server"
To disable: Select "Disable cookie"
To get a prompt: Check "Warn me before storing a cookie" and select "Accept all cookies" or "Accept only cookies that get sent back to the originating server"
Click "OK"
Netscape Communicator 4.x
Select "Edit | Preferences..." from the main menu.
Select "Advanced"
To enable: Select "Accept all cookies" or "Accept only cookies that get sent back to the originating server"
To disable: Select "Disable cookie"
To get a prompt: Check "Warn me before accepting a cookie" and select "Accept all cookies" or "Accept only cookies that get sent back to the originating server"
Click "OK"
Netscape Navigator 3.x
Select "Options | Network Preferences..." from the main menu.
Change to the "Protocols" tab.
Navigator 3.x does not have an option to completely disable accepting cookies.
To get a prompt: Check "Accepting a Cookie" under "Show an Alert Before"
Click "OK"
Steps for AOL users:
If you are using a Windows operating system, then you should have Internet Explorer installed. If not, you should download the latest version of Internet Explorer or Netscape.
1. First connect to the Internet with AOL and then minimize it.
2. Next, find either the blue E for Internet Explorer or N for Netscape on your desktop or look for them in the Start -> Programs list. Use either one to connect to Web for Faculty
3. If you still experience the "session has expired" login problem, look above to the appropriate browser and perform the steps to clear out the temporary Internet files and cookies. Note, you may have to clean the files and cookies more than once.
The Requested URL Was Not Found
This is a message that your Web browser will give you if it can't find a Web page to connect to at the address you specified. Depending on your Web browser, the message might read "Cannot open" or "Cannot retrieve" followed by the Web address.
Steps you can take include:
- Use the Reload button to try to connect to the site again, or wait and try again later.
- Clear your Web browser's disk cache. Depending on the browser, you will choose a menu item called "Preferences" or "Options." Look for an option for "Advanced" or "Browser" features, then press the button that says "Purge Cache," "Clear Cache," or "Empty Cache."
- Try connecting to other Websites. If you can connect to other sites, the problem might be a temporary one with our site or your ISP so please try again in a few minutes. If you're having problems connecting to other sites though, you might be having a problem with your connection or your computer or your ISP
I Just signed-up, but it's not letting me login
Mis-spelling. See if you received an email from us. There will be a link you need to click to activate your account with us. Make sure you enter your username and password correctly. You can request your password.
If you're still not able to login after verifying the above, please contact us so we can help.
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